Shipping & Delivery
SHIPPING & DELIVERY
1. SHIPPING AVAILABILITY
Curiexo ships to supported destinations shown at checkout. Shipping availability may vary by product, destination, carrier access, customs restrictions, or local service conditions.
2. SHIPPING PROMOTION
Orders with a merchandise subtotal of $39.99 or more qualify for free shipping where the promotion is available. For orders below $39.99, the available shipping fee will be shown at checkout before payment.
Important consistency note for the storefront: if the homepage uses the phrase "Free Express Shipping", only keep the word "Express" if the actual carrier service used for qualifying orders is genuinely an express service. Otherwise the storefront banner should read "Free Shipping Over $39.99".
3. ORDER PROCESSING
Most orders are processed within 1–2 business days after payment confirmation.
During holidays, promotional events, or peak periods, processing may take approximately 3–4 business days.
Business days generally exclude weekends and public holidays.
4. ESTIMATED SHIPPING TIME AFTER DISPATCH
United States: approximately 7–14 business days.
Other supported international destinations: approximately 10–20 business days.
These estimates begin after dispatch and are not guaranteed delivery dates.
5. TRACKING
When tracking is available, we will send a shipping confirmation email with the tracking number. Tracking may take 1–2 business days after dispatch to show its first carrier update.
6. ADDRESS CHANGES
Contact service@chaoluntingus.com as soon as possible if you need to correct your shipping address. Address changes cannot be guaranteed after an order has entered fulfillment or has shipped.
7. DELAYS
Delivery may be delayed by customs processing, carrier disruptions, weather, holidays, incorrect addresses, remote-area service, or other circumstances outside our reasonable control.
8. CUSTOMS, DUTIES, AND TAXES
International orders may be subject to import duties, taxes, customs charges, or local fees. Unless checkout specifically states otherwise, these charges are the customer's responsibility.
9. LOST OR DAMAGED PACKAGES
If tracking indicates a delivery problem, or a parcel appears lost or arrives damaged, contact service@chaoluntingus.com with your order number and relevant evidence. We will review the situation and work with the carrier or fulfillment partner where appropriate.
10. CONTACT
Email: service@chaoluntingus.com
Website: https://curiexo.com