Service Policy

SERVICE POLICY

This Service Policy explains how Curiexo handles product availability, customer support, order questions, and after-sales service.

PRODUCT AVAILABILITY
Products are subject to availability. If an item becomes unavailable after you order, we may cancel the unavailable item and issue a refund, or contact you with another reasonable option where appropriate.

PRODUCT INFORMATION
We make reasonable efforts to keep product information current and accurate. Minor variations in appearance, color, packaging, measurements, or materials may occur where described on the product page or caused by normal manufacturing variation.

CUSTOMER SERVICE
For order status, tracking, product questions, returns, refunds, or general support, contact:
Email: service@chaoluntingus.com

Typical response time is 1–2 business days.

ORDER ISSUES
Please provide your order number and a clear description of the issue. For damage, defects, or incorrect items, include clear photos or video where possible.

RETURNS AND REFUNDS
Return and refund eligibility is governed by the Return Policy posted on this website.

SHIPPING
Processing and delivery estimates are governed by the Shipping & Delivery Policy posted on this website.

PAYMENTS
Payments are processed through secure third-party payment providers made available at checkout. Curiexo does not store your full payment-card number.

FAIR USE
We reserve the right to investigate suspected fraud, abusive chargeback activity, misuse of promotions, or repeated policy abuse, subject to applicable law.

CONTACT
Email: service@chaoluntingus.com
Website: https://curiexo.com