Privacy Policy
PRIVACY POLICY
This Privacy Policy explains how Curiexo ("Curiexo", "we", "us", or "our") collects, uses, discloses, and protects personal information when you visit curiexo.com, place an order, contact customer service, create an account, or otherwise use our services.
1. INFORMATION WE COLLECT
Depending on how you use our website, we may collect:
• Contact information, such as your name, email address, phone number, billing address, and shipping address.
• Order and transaction information, including products purchased, order history, returns, refunds, and delivery details.
• Account information, if you create an account.
• Customer-service communications and information you voluntarily provide to us.
• Device and browser information, IP address, approximate location derived from IP, and website interaction data.
• Cookie and similar technology data used to operate the website, remember preferences, measure performance, prevent fraud, and, where permitted, support advertising or marketing.
• Marketing preferences, including whether you have subscribed to promotional communications.
Payment card information is processed by third-party payment providers. We do not receive or store your full payment-card number.
2. HOW WE USE PERSONAL INFORMATION
We may use personal information to:
• Process, confirm, fulfill, and deliver orders.
• Process payments, returns, refunds, and exchanges.
• Provide order tracking and customer support.
• Detect and prevent fraud, abuse, unauthorized transactions, and security incidents.
• Maintain and improve our website, products, and services.
• Communicate service updates and, where permitted, marketing messages.
• Measure website performance and understand how customers use our store.
• Comply with legal, tax, accounting, customs, and regulatory requirements.
3. HOW WE SHARE INFORMATION
We may share information only as reasonably necessary with service providers that help us operate the store, including:
• E-commerce platform providers.
• Payment processors.
• Warehousing, fulfillment, shipping, and logistics providers.
• Customer-service providers.
• Analytics, advertising, and marketing providers.
• Fraud-prevention, security, and technology providers.
• Professional advisers and authorities where required by law.
We do not sell customer personal information for money. Depending on applicable privacy law, certain disclosures to analytics or advertising partners may be considered "sharing" or a "sale". Where required, you may have the right to opt out of such processing.
4. COOKIES AND SIMILAR TECHNOLOGIES
We use cookies and similar technologies that may be necessary for checkout, account functions, cart operation, security, analytics, preferences, and marketing. Your browser or any cookie-preference tool made available on our website may allow you to control certain cookies. Disabling some cookies may affect website functionality.
5. DATA RETENTION
We keep personal information only for as long as reasonably necessary for the purposes described in this policy, including order fulfillment, customer service, fraud prevention, legal compliance, tax and accounting requirements, and dispute resolution.
6. SECURITY
We use reasonable administrative, technical, and organizational measures designed to protect personal information. No internet transmission or electronic storage system can be guaranteed to be completely secure.
7. INTERNATIONAL PROCESSING
Our service providers and logistics partners may process information in countries other than the country where you live. Where required, we use appropriate measures to support lawful cross-border transfers.
8. YOUR PRIVACY RIGHTS
Depending on where you live, you may have rights to request access to, correction of, deletion of, or a copy of your personal information, or to object to or restrict certain processing. You may also have rights relating to targeted advertising or certain data sharing.
To submit a privacy request, contact us at service@chaoluntingus.com. We may need to verify your identity before completing a request.
9. MARKETING COMMUNICATIONS
You may unsubscribe from marketing emails by using the unsubscribe link in the message. We may still send non-promotional communications relating to orders, customer service, security, or other transactions.
10. CHILDREN'S PRIVACY
Our store is not directed to children under the age required by applicable law to consent to online data processing. If you believe a child has provided personal information improperly, please contact us.
11. THIRD-PARTY LINKS
Our website may link to third-party websites or services. Their privacy practices are governed by their own policies.
12. CHANGES TO THIS POLICY
We may update this Privacy Policy from time to time to reflect changes in our services, business practices, or legal requirements. The updated version becomes effective when posted unless otherwise stated.
13. CONTACT US
Questions or privacy requests may be sent to:
Email: service@chaoluntingus.com
Website: https://curiexo.com