Return Policy
RETURN POLICY
Last updated: September 14, 2026
We want your order from Curiexo to arrive as expected. This policy explains how returns, exchanges, replacements, and refunds are handled.
1. RETURN WINDOW
Eligible items may be returned within 30 days of the delivery date.
2. RETURN ELIGIBILITY
To be eligible for a return, an item must generally be:
• Unused, unworn, unwashed, and unaltered.
• In its original condition.
• Returned with original tags, accessories, and packaging where applicable.
• Accompanied by proof of purchase or the order number.
NON-RETURNABLE ITEMS
For health, safety, customization, or clearance reasons, certain items may be non-returnable where clearly stated before purchase. This may include opened or used personal-care items, personalized/customized goods, gift cards, and items clearly marked Final Sale. This exclusion does not apply to items that arrive damaged, defective, or incorrect where applicable law provides a remedy.
3. HOW TO START A RETURN
Before sending anything back, email service@chaoluntingus.com with:
• Your order number.
• The item(s) you want to return.
• The reason for the request.
• Photos or video if the item is damaged, defective, or incorrect.
We will provide return instructions and, where applicable, the authorized return address. Do not send a return to the address printed on the parcel unless customer service has confirmed that it is the correct return address.
4. CHANGE-OF-MIND RETURNS
For eligible change-of-mind or sizing returns, the customer is generally responsible for return shipping. Original shipping charges are non-refundable unless required by law or the return is caused by our error.
5. DAMAGED, DEFECTIVE, OR INCORRECT ITEMS
If an item arrives damaged, defective, or materially different from what you ordered, contact us as soon as possible with your order number and clear photos or video.
Once the issue is verified, we may provide, as appropriate:
• A replacement.
• A full or partial refund agreed with you.
• Return instructions with return shipping covered by us when a return is required because of our error.
6. EXCHANGES
Where exchanges are available, the replacement item is subject to stock availability. In some cases, the fastest option may be to return the original item for a refund and place a new order.
7. REFUND PROCESSING
After a returned item is received and inspected, approved refunds are normally issued to the original payment method within 5–7 business days. Your bank or payment provider may require additional time to post the refund.
8. ORDER CANCELLATIONS
If you need to cancel or change an order, contact us as soon as possible. We will try to help before fulfillment begins, but cancellation or modification cannot be guaranteed once an order is being processed or has shipped.
9. LOST RETURN SHIPMENTS
When you are responsible for return shipping, we recommend using a trackable service. We are not responsible for return parcels lost before they reach the authorized return location.
10. CONTACT
Email: service@chaoluntingus.com
Website: https://curiexo.com